Arcteryx customer service

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The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order. You can visit the Arcteryx website whenever you need to get in touch with their customer service advisors.

Arcteryx customer service

A section of my Alpha AR jacket delaminated and I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to query the outcome for a while, but gave up. All I want now is to have the jacket returned to me, but it's so far taken a number of weeks of asking by email, social media, their UK stores, tried their phoneline no answer and I still don't have any idea of when I might have a jacket back. Just out of curiosity, how old is the jacket and what kind of use has it had? Not wanting to start a pile of negativity towards you on here but I'm curious to hear how the product has performed. Best of luck getting it resolved. I tend to just use it in winter, but covid scrapped two of the three winters I've owned it. I'm not even fighting the refusal to repair it at this stage, just want to try get it back before they turn it into a hipster handbag I had a similarly disappointing experience of Arcteryx product not living up to expectations nor their warranty process recovering the situation. Seems out of keeping for such an expensive and self-proclaimed innovative brand. I've never bought anything else from them since.

Worse quality ever for a very expensive jacket, that ripped in 3 different spots within 3 weeks of arcteryx customer service. You will get a response to your email within business days. Their products and service, when good, are literally the best out there.

Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated. Unfortunately I managed to brush past a wall bricks had sharp edges and put a 5 to 6cm straight cut in the front of the jacket. To say I was gutted would be an understatement. I looked at possible solutions for repair — tape, glue, patch etc. But is was worth a go.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides. The brand relies on a layering system — meaning that for optimal performance and warmth, consumers may purchase multiple products, racking up extra dollars spent.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts. The process avoided needle puncture so that seams no longer leaked. Sales growth has necessitated global manufacturing partners. Factories are carefully screened. It takes an average of 4 years for a commitment to a new supplier.

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The catch was that they would keep my old jacket, which while old is still immaculate looking. Godwin 10 Aug The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Really impressed. I hear people say the high cost of Arcteryx clothing, is partially due to the warranty. Search Unsponsored Search for:. No questions asked. Started showing delamination on a sleeve. Best of luck getting it resolved. Ive been buying Arcteryx gear for as long as they have been a company.

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Articles New articles New comments Search articles. The mx jacket and the zeta ar jacket are both like 4 or 5 uears old and still look brand new. So much so that even trying to get it to show in a photograph is difficult. All greatly appreciated. Joined Aug 14, Posts Location Where it snows. Martin 11 April at pm. Colin Scotchford 11 Aug Several hours spent on hold. Ordered three items on the 01 Dec 22 for a Christmas Ski trip. Unsponsored Post author 3 January at am.