Cartridge error

One of the following errors or messages displays on the printer control panel or the HP software, and the printer does not print.

The printer stops printing and displays a ' Defective Cartridge ' message. First try cleaning the contacts on the toner cartridge. Dust on the contacts from either toner or paper can cause a poor connection with the printer and result in a Defective Cartridge error. Follow the steps below. Look for a small, green circuit board on the left-hand side of the cartridge. Check it for any damage.

Cartridge error

If you are a lucky owner of an HP printer, you might have faced some situations when it simply refused to work properly. In this article, we will share some common strategies to make your printing experience easier and override HP ink cartridge errors. In case you still get the message, remove the ink cartridges from the printer. Use cotton swabs dipped in warm water or isopropyl alcohol to clean the contacts on the cartridges and carriage. Allow them to dry for several minutes, and place them back into the device. These errors may appear due to a communication breakdown between the printer and the chip on the cartridge. Still, there is a simple fix. If you get such an HP printer cartridge problem, first, reset the printer to recover from any errors or failures. Then, with the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source and wait 60 seconds. Finally, turn on the printer to complete the reset. Then turn off the printer and remove all cartridges. Take a lint-free cloth and dump it in distilled water.

Remove the leaking toner cartridge installed and discard it.

Start now. Sign in or create an HP account to connect with a live agent may require an active warranty. This product cannot be identified by serial number alone. Please provide a product number as well. Enter your model name or serial number to find drivers and manuals specific to your device. Search by issue to find step-by-step guidance for diagnosing and solving most printer issues.

Go to Solution. They allow a refill of an HP chipped cartridge only. Which means only an HP cartridge can be refilled. They even state that their firmware updates which i did two weeks ago will block a non-HP refilled cartridge "which previously worked. Only solution is to use and refill an original HP cartridge and my printer is so old that the cartridges it uses are hard to find. If buying a replacement ink cartridge from a third party vendor, make sure it has the HP chip in it. If it doesn't, it will not work with your HP printer if you do the firmware updates.

Cartridge error

If you are a lucky owner of an HP printer, you might have faced some situations when it simply refused to work properly. In this article, we will share some common strategies to make your printing experience easier and override HP ink cartridge errors. In case you still get the message, remove the ink cartridges from the printer. Use cotton swabs dipped in warm water or isopropyl alcohol to clean the contacts on the cartridges and carriage.

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If you have a defective HP cartridge, it might be under warranty. Is there anything holding you back from purchasing at this point? No minimum order sizes or special exceptions! When you see this HP ink cartridge failure message, turn off the printer and inspect the internal side of the carriage for visible damage to the contact pins. The printer stops printing and displays a ' Defective Cartridge ' message. Skip to Main Content. After that, check if they are installed correctly in the corresponding slots. Does the Defective Cartridge message appear? If the copper-colored contact on the cartridge is missing or damaged, the cartridge must be replaced. Be sure to complete the following steps before installing any new cartridges.

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. It is common for printers to reject new ink cartridges, or to fail to detect or recognize one or more ink cartridges.

Then select your printer model. These steps apply to printers with two cartridge slots black and tri-color. Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears. If you just installed this toner cartridge, reinstall the previous cartridge. The best way to clean the contacts would be with a dry cloth, a wet wipe with isopropyl alcohol, or a cotton swap with isopropyl alcohol on it. If you have a defective printhead, it might be under warranty. Wipe the contact inside the printhead with a lint-free cloth. Free shipping No minimum order sizes or special exceptions! Please feel free to contact our Customer Care Team so that they guide you through the whole process and help you get back to regular printing. Replace any incompatible cartridges. Service unavailable. URL Name. Slide the cartridge into its color-coded slot until it clicks into place. What can we help you with? Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.