Cisco finesse device not accessible

Posted on January 7, by Andrew or Andy but not Drew. Leave a Comment. Any account name changeswhere possible, should be considered.

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Learn more. Turn on suggestions.

Cisco finesse device not accessible

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared default configuration. If your network is live, ensure that you understand the potential impact of any command. If you have more than one devices associated to the RMCM user, you can experience login problems, and you must do this procedure to eliminate this issue. The IPCC extension must not be a part of line group or shared. Click Add New.

Greatly appreciated. View solution in original post. Getting Started.

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical.

Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into jabber and make calls on there, but when trying to log into Finesse I get a device not accessible error. I should be able to create a user and have them be able to make calls on Jabber as well as receive calls in Finesse without an issue. When I worked help desk we were able to do this, but I am unsure how this was set up. If anyone has any ideas please let me know. I have already tried to make a CTI point and put it into the application user without luck, as well as creating a CIPC device and doing the same. So far no luck. I am trying to get 2 things setup here at a new office. Currently we have CSRs that have to log into a desk phone with there extension and then are able to log into finesse into one of the extensions and use Jabber on the computer to answer calls remotely. I want to remove them having to log into a desk phone and make it so that regardless of being in the office or working remotely they only use Jabber for phone calls.

Cisco finesse device not accessible

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product.

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One or more records did not get deleted. Thanks for your expertise! Log in now. In response to Syed. However, do you know the root cause of this?? We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This worked. Post Reply. Contents Introduction. Search instead for.

Wonder if any of your fine folks could help me out with a UCCX

Already have a WordPress. Thanks for your expertise! Leave a comment Cancel reply. Getting Started. I know this discussion has been marked as "answered" but if Jean hasn't truly resolved this problem yet I have a quite unusual issue. Preview file. Andrew West Level 4. Greatly appreciated. All forum topics Previous Topic Next Topic. In response to unifiedcomm.