Email virgin media complaints

Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief ish summary of my situation is below

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. Learn more. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks.

Email virgin media complaints

If you give a brief desciption of your issues here then a member of the forum team may be able to help. The only way I could complain was via a help desk guy on WhatsApp. And it took over 4 hours after the initial contact for them to respond. Eventually I get transferred to Plymouth help desk who fix the problem. Community FAQ Sign in. Community Volt. QuickStart, set up and connections. Networking and WiFi. Gaming Support. Virgin TV TV on the go. Stream from Virgin Media. Virgin Mobile.

Functional Cookies Functional Cookies. Unfortunately you will not get any reliable information from VM that you can trust or make plans around.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us.

Are you looking for a way to contact Virgin Media? How to Contact Virgin Media. Virgin Media Contact Number. Virgin Media Email. Virgin Media Live Chat. Virgin Media Complaints. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number , whilst others might prefer to jump on a live chat to solve their query. Thinking About Joining Virgin Media? Before you jump into a decision, you might want to check out our Compare Broadband Guides to make sure Virgin Media is the best fit for your home.

Email virgin media complaints

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us.

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Thanks for taking the time to contact us via the Community. Account - Cable. Complaint handling process We always investigate every complaint and actively work to resolve things to your satisfaction. You can also view our complaints code of practice here. You are entitled to request an escalation of your issue to a team manager if the complaint is not settled as per your expectations. My Virgin Media App. Turn on suggestions. Complete the form to let us know what went wrong and what we can do to put this right for you. Resolving your complaint. Account - Cable. Search instead for.

How to make a complaint.

Our code of practice includes all Virgin Media services. Please read the FAQ's. Security matters. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Logged a complaint that was unfulfilled and closed without resolution in 2 minutes in Networking and WiFi Friday My Virgin Media e mail is currently not accessible in Email Thursday How to get a spotter or engineer to correct a mistake re 'address is unserviceable' in QuickStart, set up and connections Thursday Symmetric speed saga in Speed Wednesday Missold contract and again lied to in QuickStart, set up and connections Wednesday. Security matters. Click Mark as Helpful Answer or use Kudos to say thanks. You may find the quickest way to get the answers you need is online at virginmedia. Did you mean:. Talk to us first. Most complaints can be resolved quickly and easily by contacting one of our Customer Service advisors. Gaming Support.