Fido online chat hours

June

January Anyone getting this issue? Logged in at normal business hours trying to access the live chat and have been receiving this message for a week January "Thanks for contacting us. Please try again later. February I'm having a similar problem Feb 10 in Alberta. No error message, but it has been 90 minutes since the "Your chat is being transferred to a Live Chat agent" message first popped up.

Fido online chat hours

What can we help you with today? Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues. Learn how to identify and handle fraud attempts via social engineering scams phishing, vishing, smishing. Check for outages and get help with mobile, home internet and WiFi network issues. Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem. Learn what you can do about missed or late payments, how to make a payment arrangement, and more. New to Fido? We've got you covered! Here's everything you need to get started. Ask questions, find helpful answers, and get advice from fellow Fido members.

We'd love to help out and answer all your questions. They're too busy to inform customers when they are really available. I am having conecction issues.

October Had the unfortunate necessity to contact Fido this morning. Discovered that only "Live Chat' is the only available option now to speak with someone at Fido. It too well over an hour to have my issue my extra payment not applied NOT resolved. Texting to an individual, who is who knows where, is the most inhumane experience. Shame on Fido for implementing or degrading their customer service.

What can we help you with today? Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues. Learn how to identify and handle fraud attempts via social engineering scams phishing, vishing, smishing. Check for outages and get help with mobile, home internet and WiFi network issues. Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem.

Fido online chat hours

July Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden?

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Have a nice one. So making rediculous errors on my bill - making rediculous errors on their website - etc If the credit amount does not show today, I would expect it to be available early next week. That said, you should note that depending on your payment method, it can take a number of buisness days for the payments to be received by Fido see here. I am trying to get thru to fido live chat and tech service during normal business hours, btw. FidoValerie Moderator. FidoAnthony Moderator. Some times are busier than others, but this is why Fido provides service through many channels to accommodate customers. Join the community. Hope to talk to you soon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are several ways to reach customer service: - On the phone by dialing from your Fido device , you will have a call back option instead of waiting on the line - Via live chat on Fido. Post Reply.

August Am I missing something? If covid changed things why isnt the website updated to reflect what has been going on for months?

Post Reply. FidoAnthony Moderator. I have a pretty major issue and can't contact support on the phone while I'm at work. Had the unfortunate necessity to contact Fido this morning. If the credit amount does not show today, I would expect it to be available early next week. I was on hold for a full hour just for that. In response to newbie3. Hey newbie3! Sorry to hear that. In response to Brarharpreets. Let us know. It's important to note that those hours are indeed in Eastern time In what time zone are you located?