Glpi tickets

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community, glpi tickets.

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account. It is not possible to search "inside" a ticket with global search enabled? I try it but it returns all my tickets and not tickets with criterions in global search field.

Glpi tickets

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Hi, Global search act just like default search in mot cases "items seen" "contains" "your search".

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile. The applicable template is then evaluated based on the category, profile and finally the entity in that order. So, if the selected ticket category has Template A set as the default and the user's profile has Template B, Template A will be used. If you are looking to have more advanced ticket forms with the ability for user's to pick the correct form, the official created by Teclib' Form Creator plugin would cover that need.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps. In the Predefined Fields section of the ticket template, select Tasks from the first pulldown. Then, select the specific task from the second pulldown. Finally, click Add. Do this for each task template you wish to add. Note: this part can be confusing. The order in which you select the tasks in 2, above, is not the order they will appear in the ticket. If there is a specific order you desire, be sure to select the tasks in reverse order.

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No problem David : But could you give me your ideas about my proposals? Thank you for this explanation, but as far as I understand, this is like the plugin Behaviors at the end? Labels enhancement. New issue. The token is automatically freed when leaving the open item page or closing the browser window. Already on GitHub? Ok I understand. Sorry, something went wrong. Milestone 9. Pro: use of GLPI like today, Con: if you want read-only an item, you can't: automatically you are going to lock any other people who are going to work on this item if you open the item before the others. Apart that the expiration delay default value is 4 hours and configurable in a GLPI cron. I created two tickets with simple content and different values inside them : Ticket 1 : Ticket 2 : Now, with global search, I try to find the word "Look", the result of global search is the following : But, with the word "test", the global search seems to work correctly : For me, description is not included inside global search. Jump to bottom. Sign in to your account. Thank you.

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Thank you for your help and for taking time for me! Ok I understand. Jump to bottom. Thank you Regards, Tomolimo Note that I'm ready to publish this plugin: I just need the special hooks I've spoken about : All reactions. Note that I'm ready to publish this plugin: I just need the special hooks I've spoken about :. This was referenced Mar 26, Regards, Tomolimo. So it's a little like CSRF in GLPI, if etag in ticket form different from etag in DB when want to update ticket, glpi must refure update because somebody else has modified between time you get the etag and time you clik on update button All reactions. You signed out in another tab or window. Sign in to your account.