Help/ea.com

These are the main contact methods: EA Case Website Help/ea.com can open a new case and check the status of old cases, help/ea.com. This page includes a step-by-step tutorial explaining how to open a new case.

All images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Make sure to attach your images to your EA Help case so our team can access them. For physical copies of Mac or PC games, we need a clear and legible photo from you that includes:. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo.

Help/ea.com

First seen on June 17, , Last updated on July 18, Hacienda e Planilla just tried to take Thank the good Lord I am a broke person. I reported to my bank and I got things taken care of. I wonder who Hacienda e Planilla is? I just had this - it is a video game subscription - talk to your kids first - chances are this is their charge. I did not give permission for STOP these transactions Now! It says for some Star Wars game!!! Thank yo. I cancelled my subscription to Club Pogo many months ago and am still being charged. I will speaking to my legal counsel and also be reporting this to my bank as fraud.

Just go to help.

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All images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Make sure to attach your images to your EA Help case so our team can access them. For physical copies of Mac or PC games, we need a clear and legible photo from you that includes:. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. For help with disc copies of console games, you'll need to return them to the retailer where you bought them. Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Both should be full-screen, desktop images. We don't accept screenshots of the Steam app as proof of purchase.

Help/ea.com

September - last edited November. We understand that reaching out to Support might not be something everyone wants to do, but our goal here is to make the process as smooth as possible. Whether you're a passionate gamer seeking Technical Support or have questions about EA's products and services, this thread is designed to provide valuable insights, tips, and guidance. Join the discussion over on the EA Services — General Questions board, or the other game-specific ones , and let's help each other in resolving your gaming queries effectively. Navigating EA Help. If you have a problem with your account. If you have a problem with a game or product. EA games with other support. Some of our games have their own support separate from EA Help. Get help from Firemonkeys support or on Answers HQ.

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Wednesday, 4 October If you buy anything through Amazon, contact Amazon support directly. Keep in mind that it may not work if you are not logged into your Origin account. It is really painful to contact their support about this kind of issue because it involves a lot of people from different departments, and they ask us to wait until somebody fixes it, which rarely happens. Was this article helpful? I was charged You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo. I wonder who Hacienda e Planilla is? Will be shown publicly. How can we help There are many ways to contact the EA Support team, including a call, chat or email. This website was specifically built to meet your needs, so you need to add it to your favourites.

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The contact methods that are displayed to you, may vary according to your region. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Sign into your EA account using your Origin credentials; Select your platform; Select the topic and the issue; Choose one of the contact options available. Yes, Electronic Arts have several teams ready to help you. It means the case is still open. In our opinion, you should avoid using e-mail because they take much more time to give you an answer. E-mail Me You will be redirected to an incident page in which you will need to fill in the subject, the description, the category of the problem and your name. When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Not what you were looking for? Never reply to a case in progress from your Origin area since it sends you back to the last position on the waiting list. It covers several topics like codes and promotions, data privacy, game information, account details, missing content and orders. How do I live chat with the EA support? Please share an uncropped, full-desktop screenshot to verify the email receipt for your purchase, including:.