How to reset xfinity flex

Home » Home Networks Guides. So I put together this guide to help you. First, make sure that Xfinity Flex is correctly connected to your TV. You will likely need a replacement unit.

Thursday, December 9th, PM. I am unable to find any information online and calling support has not been helpful. As you can see from this Xfinity page, the XR16 remote does not have number buttons:. How are they and the rest of us who arrived at this thread looking for the same answer supposed to follow your instructions? I'm truly sorry for the confusion!

How to reset xfinity flex

Tuesday, November 22nd, PM. I used it for 2 hours and see it is a waste of time and resources nothing but ads and commercials with no good content. There is no clear way to do a factory reset it before I ship it back. One thing that is still missing is no way to do a factory reset. I have tried pressing the WPS button upon upon the box booting for factory reset but nothing happened tech support said light should change to amber. This restart method used to work on other devices but does not appear to work on this device. I tried to do the reset provided on the remote, but it seems to only reset the remote, not the flex box itself. For privacy and security, customers should be able to easily delete their own data from a box before shipping it. What is the official process to do this? I see that you need some help resetting the Flexbox and we are sorry about your overall experience with the box. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Modem1 Thank you for letting us know that. In the "To" line if you type in Xfinity Support and select Xfinity Support fro the drop-down it will send our team the message.

Xfinity Flex comes with an Ethernet port and an Ethernet cable in the box.

Its voice control sits amongst the top technologies in the telecommunications business nowadays. Delivered by Comcast, the second largest satellite company in the U. Running with Xfinity internet packages, which holds the top position in number of subscribers on national territory, the Flex Box ensures TV shows and movies for all kinds of demands. And the best of all: Xfinity has really aimed at affordability on this one, as they offer this excellent TV service for free on most of the higher internet packages. Issues with the Xfinity Flex Box.

Thursday, December 9th, PM. I am unable to find any information online and calling support has not been helpful. As you can see from this Xfinity page, the XR16 remote does not have number buttons:. How are they and the rest of us who arrived at this thread looking for the same answer supposed to follow your instructions? I'm truly sorry for the confusion! The above directions were to factory reset the remote itself. Please follow these directions to factory reset the Flex box:.

How to reset xfinity flex

To see if your WiFi connection is broken, you can also try connecting with a wired Ethernet cable. Hold the power button of your cable box while using the Restore Default option. Now, on your remote, press the Power and Menu buttons together to open the User Settings.

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This takes about five seconds. I would like to look further into this so you can use your service. That is exactly where a factory reset might be helpful regarding the issues you may be experiencing with your Xfinity Flex Box. Otherwise, you can try resetting your Flex or call Xfinity support. To confirm, you said that your TV remote stopped working after you plugged in the flex box, correct? After you have done a factory reset these are the directions to pair the remote to control a streaming device: Make sure your TV and streaming device are both powered on. Otherwise, you may need a replacement for your Xfinity Flex if it is still not loading apps. So I put together this guide to help you. I'm truly sorry for the confusion! Once up and running you will have to go through the setup process again. First, try restarting Xfinity Flex by holding the power button for 10 seconds. According to these reports, none of these issues brings major concerns, as they are mostly related to minor configuration or compatibility aspects. On a final note, should you come across other ways to get rid of the lagging or loading issues with Xfinity Flex Box , make sure to let us know. Their highly trained professional technicians are used to dealing with all sorts of issues and will very likely have a few extra tricks up their sleeves.

Saturday, October 17th, AM.

So, give them a call and explain the problem so they can walk you through a few more easy fixes or, should the issue not be possible to be addressed remotely, let them pay you a visit and get rid of these issues for you once and for all. Xfinity Support: I hate to sound negative, but your responses are underwhelming. My remote hasn't been working effectively since about a day after I got the flex. If Xfinity Flex is connected to a surge protector, make sure the surge protector is on. This will delete all your Xfinity Flex apps and data, so back up any important files first. Should you attempt all the procedures listed in this walkthrough and still experience the issues, you might want to consider contacting Xfinity customer support department. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? What is the official process to do this? You can pair up to seven devices with it, but only connect one at a time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist. Turns out that the Flex Box demands a little maintenance to remain in its optimal performance range.