Jira resolve issue screen

Learn more about Jira Cloud products, features, plans, and migration.

Ask the community. The following instructions are meant to be performed by Jira Admins. Jira users won't be able to access the administrative sections mentioned by this article. This page is for company-managed projects. The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

Jira resolve issue screen

Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. Yes, you can add fields to resolution fields. I would question "have you updated the knowledge base documentation" type fields though. All you're going to get is a pile of identical information that tells you absolutely nothing about what "resolved" really means. All you're doing is asking users to tick boxes that are not going to be of any use. You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in. We want agents to be held accountable for their work and having a few questions that they need to answer by way of ticking a checkbox or something similar beside the question at the Resolve Screen, acknowledging, yep.. I've done that, before the ticket can be closed. There's no point using check boxes on resolve, your users are just going to tick them all and all your issues will look the same. The best thing you can do is education. If you want something a bit more structured, consider the use of sub-tasks.

I was trying to find an association to the Close screen when the only available options in the direct association panel are Add, View, or Edit. AUG Leaders.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. As a Jira administrator, you can use screens to group all available Jira application fields and control which fields are displayed to your team at different stages of your workflow like when creating, editing, or resolving an issue.

Ask the community. Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options. First, identify the Workflow being used by your Project which needs to have the resolution set and perform one of the following:. This option will allow your users to select an application Resolution value when transitioning the issue to the Done status. Related content No related content found.

Jira resolve issue screen

Now this pop upi does not appear, gone. Any idea to make it re-appear again? You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in. Someone has modified the workflow or associated a new workflow with the Issuetype. You can edit the workflow and add a screen that has the resolution. Also add a Validator to require that the Resolution field is set. You do both of these on the transition s to your done status. Be sure to clear the Resolution field on any reopen transition.

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I just did that and it works! On the online community, they serve as thought leaders, product experts, and moderators. Additional Help Ask the Community. Have access to all projects Be sure that you have the Browse projects permission on all projects of your Jira's Cloud instance. Tabs can also be used to help group related fields. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. If you happen to have a reopening transition or a status that allows it to be reached from any other status, you'll need to create a post-function to clear the value of the "Resolution" field. Bulk operations permission Ensure that you have the Make Bulk Changes global permission before trying to perform the bulk transitions step. Before you go ahead with this solution, please make sure to make a backup of your Jira application data by following this Jira back up documentation , so that you can easily revert your changes back if necessary. Once you have tabs configured, they'll appear in the description section on the left side of an issue like this:. Hover over the tab name and click the X.

Albert Hauksson Published on 18 March Back to blog.

You can edit the workflow and add a screen that has the resolution. Hover over the dotted part of the tab next to the tab name and drag the tab to the desired position. There will be situations where your team might notice odd behaviours when navigating through and working with Jira. This option will allow your users to select an application Resolution value when transitioning the issue to the Done status. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Issue transition API is not expected to respect the screens. Thank you so much!! To change the look and feel of individual fields, see issue custom fields. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options. Summary, Security Level, Issue Type, etc. If this is not verified, you might not be troubleshooting all the necessary issues. Delete a field Hover over the field and click Delete that appears.