Mcdelivery missing item uk

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Join the discussion and meet other Mumsnetters on our free online chat forum. I asked where he's delivered and GPS says half a mile away! I've complained to McDelivery and UberEats but they won't help - anyone had this? Screenshot where it says delivery took place. Screenshot length of phone call. Send both to ubereats customer service in an email.

Mcdelivery missing item uk

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. He said: "I couldn't be bothered to complain - found out after I had collected and was too busy to complain - I also thought as I had already left how could I possibly prove it. Miechelle Hollis says she has had fries missing on multiple occasions, a 20 piece sharebox of nuggets on another and ice creams on another from the McDonald's in Anerley. Caroline Berens said she "always has stuff missing" from the Sutton and Oldfields Road McDonald's branches and that "they should refund if they don't deliver what we pay for".

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According to Lesley, the order was delivered to her home by Uber Eats, but was missing five items in total — including drinks and apple pies. She added that this is clearly a recurrent issue as she received a number of responses on a Facebook post from people who had experienced similar issues. McDonald's stock image. Previously, Lesley has made a breakfast order and had pancakes and other items missing, and another order was missing chips and a drink. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Please report any comments that break our rules.

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. He said: "I couldn't be bothered to complain - found out after I had collected and was too busy to complain - I also thought as I had already left how could I possibly prove it. Miechelle Hollis says she has had fries missing on multiple occasions, a 20 piece sharebox of nuggets on another and ice creams on another from the McDonald's in Anerley.

Mcdelivery missing item uk

You should complain to the retailer, not the courier, about a missing delivery. This is because your contract is with the retailer, and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order. Make a delivery complaint. Under the Consumer Contracts Regulations you can cancel orders for most goods bought online from the moment you place your order until 14 days from the day you receive your goods, and get a full refund.

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Create your personalised feed. Previously, Lesley has made a breakfast order and had pancakes and other items missing, and another order was missing chips and a drink. Deactivate Piano meter debugger. Report this comment Cancel. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. Just got a reply refunding and voucher for 2 meals. If you want to escalate it, the general manager for the UKs email address is [email protected] Jamie heywood. It sounds like I order lots of McDonald's on Uber eats. These adverts enable local businesses to get in front of their target audience — the local community. Log in to update your newsletter preferences. Sign up to our newsletters to get updates sent straight to your inbox. It's def the McDonald's staff missing them as the bags are sealed - unless UE driver is an expert at unsticking the bag and resticking it up without them noticing ; : It's not exactly the warmest I'll admit but I'm not overly far away from where they are and we always order around 6.

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Caroline Berens said she "always has stuff missing" from the Sutton and Oldfields Road McDonald's branches and that "they should refund if they don't deliver what we pay for". I don't. Deactivate Piano meter debugger. Customise Getting started FAQ's. Miechelle Hollis says she has had fries missing on multiple occasions, a 20 piece sharebox of nuggets on another and ice creams on another from the McDonald's in Anerley. They couldn't seem to get their head around the fact that person still needed to eat. Submit Cancel. Log in to update your newsletter preferences. Reply Quote. Seems kind of odd because I know that a lot of drivers work for both companies, but uber were always terrible. UE customer services were awful, didn't want to refund me at all cos it wasn't their fault. Credit me. Modal headline Close. Please create an account or log in to access all these features.