Metrocard customer claims

You have metrocard customer claims years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card.

To file a claim, visit the MetroCard eFix website at efixmetrocard. Now you can file a claim whenever it is convenient for you. On average, MTA staff are able to rectify requests within six days for claims accepted via eFix. From January through November of this year, the MTA has received 9, claims related to malfunctioning MetroCards or machines via the eFix website, which works out to claims per month. Since October when the eFix website began accepting claims for lost or stolen MetroCards, customers have submitted 3, claims.

Metrocard customer claims

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen. You must call before the end of the day unlimited ride period to qualify for a refund review. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year. You can return your card any time after you discover that it is damaged or not working. There is no replacement limit per calendar year for a card that is damaged or not working as long as you return the card. Your replacement card will not have any money on it. If you need to request a replacement card because your card is damaged or not working, or if you want to request a refund on an expired card that has money left on the damaged card, you can return it in person or by mail.

MetroCard has expired. We can simplify any legal or bureaucratic process.

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back?

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase.

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June 21, Chicken Underwear December 13, - am Exactly! You have two years from the expiration date to transfer any remaining money to a new card. Duke December 12, - pm The method of refund is that they credit the card you used to buy the Metrocard. Saturday and Sunday, 8 a. Your replacement card will not have any money on it. Weekend service advisories posted on MTA website January 2, As a result, you should make sure to do your own independent research. Find out more. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. MetroCard has expired.

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For help, call between 6 a. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. You can get help in most languages. In many stations its one of the few duties they still have. Give me all sorts of error codes, machine information, date and time, etc. The expiration date is usually about one year from the date of purchase. We do our best to get service moving again or to give you options to take another train or bus. Thank you very much. Close Select Cancel Remove value. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.