My eufy camera is offline

Indoor Cam is not powered by its original adapter and cable. Indoor Cam has a weak WiFi signal. The router is disconnected from the Internet.

Eufy camera offline issue is one of the most common issues that can show up due to numerous reasons. The Eufy camera goes offline when there is some problem with the WiFi network or the camera itself. If you see your Eufy cameras offline, it indicates that something is wrong with your camera or the WiFi router. Like any other user, you will look for some physical damages or open the app to get some hint about the problem. However, if you would be aware of the issue, it would become easy for you to fix the issue.

My eufy camera is offline

Refresh the camera status. When the camera is showing offline in the app, please try tapping the highlighted Refresh Icon shown in the following photo and wait for a few minutes to verify if the camera is able to refresh its status. Fully charge the camera. Please refer to the following article that explains the process of charging the camera: How to Charge eufyCam. Check the camera status. Press and release the SYNC button on the camera to check if the camera has been switched off. Shorten the distance between HomeBase and the camera. Remove and add the camera again. If the issue still persists, please contact eufy support engineers for further assistance. We're happy to assist you whenever you need us. Click the chat button in the bottom right corner of the page. Introducing the eufy Clean App. Applicable for those products. S eufyCam eufyCam 3.

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When your eufyCams is offline, the live view page will display a warning sign showing camera status is currently offline. If the camera goes offline, check the following:. We're happy to assist you whenever you need us. Click the chat button in the bottom right corner of the page. Introducing the eufy Clean App. Applicable for those products. View More

Outdoor Cam is not powered by its original adapter and cable. Outdoor Cam has a weak WiFi signal. The router is disconnected from the Internet. If your Outdoor Cam goes offline, please check the following details:. Please confirm whether the camera's LED indicator light is showing a solid blue light. If not:. Please try the following troubleshooting steps:. If the issue still persists:.

My eufy camera is offline

By Benny Kounlavouth ,. When you buy through our links, we may earn an affiliate commission. Keeping our homes safe is essential, and security cameras help us remotely keep an eye on what we value. Your battery-powered weatherproof Eufy security camera will stream clear live videos, face recognition motion alerts, and local storage to keep you up to date with any events. However, sometimes the camera goes offline and stops streaming. Your Eufy camera goes offline if the battery has run out of charge, has lost connection to the HomeBase and Wi-Fi, or you need to update your Eufy app. You should check your battery and check the Wi-Fi settings to ensure that they are working correctly or reboot your camera to solve the problem.

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I consent to the Terms of Use and Privacy Policy. If possible, move the router closer to the camera. Doug Stevenson. If there is an update option, tap on it to get started with the process. Check the Power Source of the Eufy Camera What most people forget about Eufy cameras is that most of their models are battery-operated security cameras. Check to see if your camera has lost its connection due to a weak signal, router problems, or network interference. This is one of the most common reasons for the Eufy camera offline issue. Check if the camera has gone out of battery. Your router might be susceptible to electromagnetic interference from various household devices. If using an Ethernet cable, try replacing it with a new one. If the Eufy app version is outdated, the camera will not connect to the network. Tap on the most relevant result to navigate to the application store page of the Eufy Security app. Check the camera status.

Eufy security cameras have become a popular choice for homeowners who require reliable and efficient security solutions. However, at times, these cameras may experience offline issues, causing potential disruptions to your surveillance system. There are several factors that can cause a Eufy camera to go offline.

If the above instructions cannot resolve your issue, please email eufy customer support for further assistance. Please try plugging the adapter into a different wall outlet. Still Need Help? We're happy to assist you whenever you need us. It can be highly inconvenient when your security cameras keep going offline, but with proper troubleshooting measures and understanding of common problems that may arise, you can stay one step ahead in keeping yourself secure. Check your Internet Router Your internet router is a component that is quite often overlooked when it comes to the connectivity between your phone and the Eufy camera. Please follow the user manual to reset your security camera, so it'll restore the settings to default values. The router is disconnected from the Internet. Reset the camera by pressing and holding the SYNC button on the camera for 10 seconds to verify if the problem can be resolved. We hope this blog post has given you some insight into why this issue may occur and how you can go about dealing with it quickly and efficiently. Check if the camera has gone out of battery. If the above steps don't provide positive results in your case, then it is best to contact Eufy support. SoloCam E We're happy to assist you whenever you need us.