Niantic support

Support gives standardise support and doesn't get into each case from new, which makes the niantic support basically useless. Customer service number not working. Facebook log in does not work.

On three separate occasions different raid boss have lagged out and the raid timer had finished without an opportunity to initiate the catch sequence again. It wasn't caught, It didn't run and yet I don't have a log of it other than the raid rewards.. Happened twice to me, when we are waiting for somebody and they are pushing the clock to under 10 minutes I tell them to hurry up. If anything: take a screenshot of the rewards in the journal, but also that the boss didn't run away. Not full proof evidence battery could have died but can back up an email to support. Thanks for the reply.

Niantic support

To contact support through the app:. From the Map View, open the Main Menu. At the top right, tap Settings. Tap on Help in the top right corner to access the help center. Tap this button in the upper right corner. However, there may be a more suitable contact method for your specific issue or Help Center articles that can help you out. Review the topics below to learn more. Account Issues and Help with Sign-in. Troubleshooting Guide iOS. Troubleshooting Guide Android. Using the in-app option allows us to collect important contextual information like app version and device model to better investigate bugs. If you believe an in-game location should be modified or removed, you can submit a request for us to review an in-game feature representing a real-world location. Please visit this page for information on how to submit a request. To report a player or service that violates the Terms of Service or the Niantic Player Guidelines , contact us through the app. Our goal is to provide our players with a fair, fun, and legitimate gaming experience.

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This article will guide you through some common solutions to sign-in issues. If you still need further assistance after trying these steps, please click the button at the bottom to contact our support team directly. Here are some common tips to help with login issues:. Be sure to check your spam or junk folder if you don't receive the password reset email promptly. Check that your mobile device has a strong network connection, try closing and reopening the [game] app, and then try logging in again.

Niantic support

To contact support through the app:. From the Map View, open the Main Menu. At the top right, tap Settings.

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Yet still fails to log in. If you believe an in-game location should be modified or removed, you can submit a request for us to review an in-game feature representing a real-world location. Just provide some details into what happened and they can check your account. Your customer service is terrible. I have had this happen before twice in the same day and submitted a ticket with screenshots as proof. Gunnar Gue. Can we change this to my gmail? Thankfully I've never had issues with Premium passes. After I pointed that out they sent a stock reply about how you get one free raid pass a day to use and that they were sorry but they wouldn't ever replace a free one. Requesting my Data Request your data by contacting us through the support menu in the app. Review the topics below to learn more. Not sure if that is typical for their response team or just an isolated incident but I hope you have better luck! Does anyone know how to get a response from Niantic? Ideally I would like the opportunity to catch my Pokemon without any further rewards.

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Account Issues and Help with Sign-in. If you believe you were incorrectly punished, please review this page to submit a ban appeal. Mathilde Pcq. That sucks! Read full review. Sounds too absurd to be true. Submit review Don't show this popup. Guest Jan 15, They wont help you! Can we change this to my gmail? Troubleshooting Guide Android. Either way I don't want something for free. I'm sure it does happen to a lot of us. Write a review. To report a player or service that violates the Terms of Service or the Niantic Player Guidelines , contact us through the app.