Pals whittington hospital

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try pals whittington hospital resolve immediate problems for you.

It can be confusing to work out who is responsible for your care in a hospital and who you can raise your concerns with. There are a number of options:. Email: whh-tr. For more information see Whittington Health link to website. Visiting in person : The service is open from 10am - 4pm, Monday to Friday.

Pals whittington hospital

PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below. However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service PALS. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9. We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days. Locations See on a map Whittington Hospital.

However you could make a complaint about someone who is supporting your treatment if they are on an NHS contract. Who can complain? It is always best to make your complaint as soon as possible, while the memory of the incident is still fresh for all involved, pals whittington hospital.

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below.

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent. This will usually be required in writing. When should I complain?

Pals whittington hospital

Back to The Whittington Hospital. Displaying 1 to 10 of Very impressed with the professionalism and calm friendly manner that the hospital dealt with a very worrying issue for me today.

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Phone: Email: nclccg. Their website is dedicated to helping you understand what your options are and how to get the best resolution. Haringey Clinical Commissioning Groups CCG buy or commission hospital services for local people and this could include commissioning treatment in a private hospital. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. Email: nelcsu. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. Locations See on a map Whittington Hospital. You can also complete the form below. On Wednesdays the service is open from am to pm. However, this can be extended if there is a good reason why the complaint was not made within the timescale and it is still possible to investigate the complaint effectively and fairly.

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust.

Remember Whether you raise a concern or make a complaint your care will not be adversely affected. We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days. Contact Who is responsible for hospital care? Apart from emergency care, hospital treatment is arranged through your GP. Anyone who is receiving or has received NHS treatment or services can complain. Phone: Email: nclccg. However you could make a complaint about someone who is supporting your treatment if they are on an NHS contract. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. Need help? However, this can be extended if there is a good reason why the complaint was not made within the timescale and it is still possible to investigate the complaint effectively and fairly.