Soundtouch wifi problems

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity.

Support Product finder SoundTouch 30 wireless speaker. SoundTouch 30 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product.

Soundtouch wifi problems

Support Product finder SoundTouch 10 wireless speaker. SoundTouch 10 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e. Back to article. If this network cannot be connected or found by the device being used to setup your product, try the following: On your device, turn Wi-Fi off and back on. Wait 20 seconds, then refresh the network list in the Wi-Fi settings of the device. While using an alternate setup method, it might take your device a moment to detect the Bose network. Wait 20 seconds, refresh the network list in the Wi-Fi settings of the device, then look for and select the Bose network. Reset your product. Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Determine if the issue is related to the router firewall configuration. If available, download and install the Bose soundtouch wifi problems on a different computer or mobile device to determine if the issue is related to the first device or its settings. Determine if a limit has been set for the number of devices that can connect to your router.

Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e. Back to article.

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:. This message appears if there is an issue during the software update process. To resolve this, try the following:. If your product is unable to connect to your wireless router for Internet access:. If you are unable to add your accessory wireless rear speakers to your soundbar using the Bose app—or if the Connectivity light on your soundbar is flashing amber—try the following:. If you do not know or have forgotten the security key to connect to your wireless router, try the following:.

Soundtouch wifi problems

The power cord or power adapter could be damaged. Continuing to use a damaged power cord could cause more damage to components inside the device as power fluctuates unexpectedly. In some cases, the cable or the adapter can be damaged to the point where no power is delivered to the device. In either case, it is a good idea to test a different cable to determine if the problem lies with the power delivery. Parts: Power Cord. Guide: Power Supply Replacement. If the device does not power on when using the remote but responds correctly when using the buttons on the device, then there is an issue with the remote.

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If you have more than one system and sound cuts in and out or sounds choppy when you play the same content on two or more systems, try the following:. Restore the system to its factory defaults and restart the set up process. Be sure the system is close to a strong Wi-Fi signal. I have downloaded the Update file to a USB jump drive. Try the manual connection option to connect to your product's built-in setup network. To determine if a device might be interfering, try unplugging its power cord or disabling Wi-Fi on the device. Sold from — Back to article. If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:. If your product is unable to connect to your wireless router for Internet access:.

So you have been using your Bose SoundTouch for a long time.

If the issue is resolved by using only the 2. Please enter a valid search e. For more info, see Connecting to a Wi-Fi network. Amber light comes on solid. I am not able to setup bluetooth or wifi connectivity. Hey , welcome to the Bose Community! Search network list on multiple devices for anything that says BoseXXX. Sound and video out of sync. Help us provide the best support by confirming your product below. I have tried multiple devices and computers to try and connect with no luck. If you open the SoundTouch app and a system on your network appears but you cannot select or control it, try the following:. When I do the reset the LED turns white and flashes for about 30 sec or so.