Sqaure outage

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The Square outage will be remembered as a cautionary tale for online businesses worldwide. For nearly a full 24 hours countless physical and online stores were unable to process transactions, leading to a significant drop in sales that might never be recouped. In the simplest terms, an eCommerce gateway is a service that authorizes and processes credit card payments. This makes sure your getting the money through as streamlined as possible. But what happens when that service goes down? Your shop goes with it — unless you have a back up. Setting up multiple Gateways requires a little effort and at least a few business days from start to receiving money.

Sqaure outage

I feel like a fool for falling for Square's land grab for so many parts of our business. I was considering Square online, but absolutely won't do that now. I also understand an outage of this magnitude could and probably will happen to Clover, PayPal, etc. I will continue to use Square for POS and inventory management with some redundancies, but everything else should be on the table. And one snarky comment: For a company led by an individual who was a pioneer in communications platforms, the crisis comm during this outage has been abysmal. I'd say sophomoric, but that would imply they made an attempt. That is the problem with the system we have in place now. It saves us time and money. TessC I agree with homeprogreen I know some people have different backup card processing systems for situations like an outage, But when it comes to loyalty and marketing, outages don't last long enough to need a whole new system. We have learned too that if you are transparent with your customers regarding not being able to log their loyalty for the day, at least in our customers everyone is already appreciative that we have a loyalty system in the first place that no-one throws a fit not getting credit once. Told everyone that I would add the stars to their loyalty account once it was back online. Everyone was happy with that solution. Another backup for payment is that if you use Quickbooks then you can sign up for Quickbooks Go Payments.

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JavaScript is required for full functionality of this site. Learn how to enable JavaScript in your web browser. We apologize for letting you down and for the length of time it took for us to get our systems back up and running. We know this situation was made more difficult by our communication frequency and the delayed support response some of you experienced. Our systems have fully recovered and are operating normally. We also want to provide more details about what happened.

Thousands of Cash App and Square customers were unable to access their accounts or send money Thursday, Sept. Outage reports for both platforms picked up around the same time Thursday afternoon, according to data from outage tracker Downdetector. In the hours following, numerous customers took to social media to share error messages and frustrations about not being able to access their money. For that, we are truly sorry. Cash App similarly reported some service recovery Friday. As of around a. But not all services had fully returned yet.

Sqaure outage

While checking my morning email, I saw notes from several friends who run tiny businesses. Each told me that they rely on Square, the popular online payment system, and that it wasn't working for them and did I know how to fix it. I didn't. I still don't.

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But what happens when that service goes down? I received email from Square saying "a few people were inconvenienced" "short outage" "fixed quickly" so my trust in the folks at Square is nil, those are just flat out lies. Message 1 of We run the payments through square and just click "other" as payment and record it as Zelle or Venmo. Still, it would be wise to spend some time in the Square App Marketplace , a collection of third-party apps that integrate with Square. Here are instructions for how to do so for our supported desktop browsers: Chrome , Edge , Firefox and Safari. Is Square down? I have a couple of vendors that invoice thru Square. Did I sweat other things? An update on last week's outage Sep 11, All of these used to be parts of my business I fulfilled from various companies. When Square went down I had done a week's invoicing and had no idea when it would come back up, I re-invoiced everyone through PayPal. During this outage I found a few holes in my disaster plan and plugged them.

If you run into trouble using the Square app, these tips will help you quickly get back to accepting payments.

Stay informed of future downtime with dashboards and notifications Start a Free Trial. We know this situation was made more difficult by our communication frequency and the delayed support response some of you experienced. For nearly a full 24 hours countless physical and online stores were unable to process transactions, leading to a significant drop in sales that might never be recouped. An example is the performance degradation of an application. Our systems have fully recovered and are operating normally. Frequently Asked Questions. Component Status Filtering. Message 8 of I had Facebook for communication. Users report issues and outages, sharing details on what problems they are facing. I had a pen and paper to write down loyalty customer names, numbers and added points. I was considering Square online, but absolutely won't do that now. I could not imagine using different platforms to do the combination of activities we do. All of these used to be parts of my business I fulfilled from various companies. Not a big deal.