Surface pro 3 battery not charging

Jump to a Section. When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won't turn on again.

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. June 23rd, We understand how frustrating that can be. You may even think your tablet is broken and that you need to buy a new one.

Surface pro 3 battery not charging

Ask a new question. I have been researching this issue and I am thoroughly convinced it is a software issue. Is there a fix that I can apply that will bring my Surface Pro 3 back to "normal" life? This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

If your battery driver is out of date or corrupted, it can cause this problem. This thread is locked.

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Jump to a Section. When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won't turn on again. While this troubleshooting procedure is specific to Surface Pro, it will also work for other products like the Surface Laptop, which uses the same charger style. The most common causes of a Surface Pro not charging all involve the power supply. The power supply may be bad, the connector may have damage, or the connector may not be seated properly.

Surface pro 3 battery not charging

After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. For example, you might experience one of the following issues:. Check for things that might prevent your Surface device or Windows from starting—or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. If you see any damage to the charging port, power connector, or power cord, contact us. The LED light should be on when your power connector is plugged into your Surface. For more info, see What to do if your Surface power supply or charger doesn't work.

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Don't worry, though. If it charges with the connector flipped, dirty contacts may be on the connector or in your Surface Pro's charging slot. I would get the charger tested to see if it is charging. Microsoft Tech Community. If the light is solid white, that means the charger is working. If your Surface charges when plugged into another outlet, the initial outlet is likely damaged. Step 4 — The diagnosis tool will run a few of these tests and identify the issue with the device. To fix a Surface Pro that won't charge, inspect the power supply, try different power strips or outlets, and clean components if they are dirty. This will help you identify if the issue is with your Surface laptop or the charger itself. First, make sure you're using the cable that came with your device. Unsolicited bulk mail or bulk advertising. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. Step 5 — Simply plug in the device with a Surface Pro charger to see if the charging indicator turns on. Skip to content.

The convenience of a portable device is that you aren't tethered to an outlet. This does mean that you have to give your device some juice once in a while. But if you can't get it to take a charge, it's no different than any wired device.

Microsoft security. Topics in this forum are automatically closed 6 months after creation. Disconnect your Surface Pro from the power supply, unplug any devices you might have plugged into the USB port, and wait at least 10 seconds. The issue lies in the process one must follow to update a device driver. Run Windows Update. In This Article Expand. This website uses cookies to ensure you get the best experience on our website. If the Windows troubleshooter did not help you resolve the issue, try using the dedicated diagnosis tool for Surface Pro devices. Windows 11 Windows Our experts help you get the most out of your plan with premium expert tech support. How to Capture a Scrolling Screenshot in Windows. This site in other languages x. Make sure the connection is secure and the power connector light is on.