Vet clinic receptionist

Job Summary: The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionist are the first point of contact for clients utilizing the services of Tender Care Veterinary Center. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, vet clinic receptionist all clients that enter the Center, vet clinic receptionist, and ensure the clients are comfortable in a clean reception area.

Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. Primarily you will be responsible for greeting patients and their owners when they arrive, and making them feel relaxed and welcome. Other veterinary receptionist duties include answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be available behind the counter. Depending on the size of the practice, you might also be responsible for other administrative tasks that keep the practice running day-to-day, for instance ordering office supplies, maintaining client records or sending reminders to patients about appointments. The important role that receptionists play within a veterinary setting cannot be underestimated.

Vet clinic receptionist

Have you ever wondered what it is like to work in a Vet Hospital? Well, I would like to share with you my typical day at Mclean Animal Hosptial as a receptionist. The first thing I do, once I have opened the clinic at am, is check our voicemail. Often there are messages left overnight to book an appointment for today. As I return these calls, I now start to multi task as surgery patients are being dropped off and calls are coming in. It is important with each surgery patient admit that I confirm they have been fasted for at least 12 hours. There are increased safety risks to being under anesthetic if the pets belly happens to be full. We do not want them to vomit any food when they are under for surgery, especially with an endotracheal tube in place. We weigh all our pets in kilograms, ever wonder why? All the medical calculations for pets are based on kilograms, so it is incredibly important that the weight our veterinarian receives is in kilos. Now I pass on our surgery patient to our experienced RVT to start their work for preparing this patient for surgery. Now the morning appointments are coming in and of course the phone is ringing too. We have a rule at Mclean Animal Hospital for managing our phones. This means, picking up the phone by the 3rd ring and never leaving the client on hold for more than 60 seconds.

That leaves me with the clients to cash out or the clients with questions, no problem!

Working as a vet receptionist can be a great opportunity to learn more about pets and spend time around them. While there is no veterinary receptionist guide available, there are steps you can take to grow in this role. Depending on your career goals, you may choose to continue your education, enroll in an internship program or obtain a certification. Continuous learning is essential for being a good vet receptionist. Seek animal volunteer opportunities in your area, take courses or join an internship program at a vet hospital to gain hands-on experience.

Mary Hope Kramer works in the equine industry and has a passion for careers in the animal industry. Veterinary receptionists greet clients, set appointments, and process payments. They're the first person a visitor encounters in the vet's office, and as such should be calm and reassuring. Their tone and demeanor can help a pet owner and a pet feel less nervous about visiting the vet, which makes the experience easier for everyone. This job generally requires the ability to do the following work:. The salary that a veterinary receptionist earns is usually commensurate with their level of experience and education in the field. It may also be influenced by the prevailing average pay rate where the clinic is located. PayScale provides salary information for veterinary receptionists as follows:. Source: PayScale. The U.

Vet clinic receptionist

The veterinary receptionist is responsible for a variety of tasks, including greeting clients, answering phones, scheduling appointments, and handling payments. In order to be successful in this role, there are a few key skills that are essential. This article will provide definitions for the 12 most important veterinary receptionist skills.

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As a veterinary receptionist you will be the first point of contact for every client that visits a practice, and be responsible for most, if not all, external calls made to your organisation. Meet Our Doctors. As it is to give your full attention to the person on the phone. The important role that receptionists play within a veterinary setting cannot be underestimated. Depending on the employer, you may also be asked to assist with pet supply purchases, fill prescriptions and go over treatment plans with the patients. Aside from providing the perfect opportunity to generate some extra income for the practice, assisting owners with purchases is also an excellent way to make sure the pet or animal is getting the best solution to their needs. Sometimes like today as I write this , we will have a new client walk in with many questions as they just acquired a new pet, how exciting! It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the Center, and ensure the clients are comfortable in a clean reception area. Some are very happy times, like a new adoption or puppy! What you must remember is that visiting the vet can often be a stressful experience, with a lot of information to take in. Next Post: Muggs the Wonder Dog! This is also another example of the importance of scheduling, as when walk-in and emergency patients arise, you have a clear picture of appointments that are free or newly available that you can fill to keep the practice running smoothly and profitability.

You're the hello and goodbye to every client, and the guiding hand of the veterinary practice. Here's how to make sure you're being the best you can be. New receptionists: Welcome!

Related Articles. Toronto Veterinary Emergency Hospital One way to do so, is keep the owner informed as to when the Doctor will be ready. Being well-informed when you greet animals and their owners is the best way to impress and avoid any issues or miscommunications. Conditions may vary depending on specific job requirements; however you will be based primarily at a desk in a veterinary practice reception. Manage Walk-ins and Emergency Patients Along with the phones and anticipated patients, you will likely have walk-in patients to see as well. Email: info mcleanvet. We do not want them to vomit any food when they are under for surgery, especially with an endotracheal tube in place. The first thing I do, once I have opened the clinic at am, is check our voicemail. This is also another example of the importance of scheduling, as when walk-in and emergency patients arise, you have a clear picture of appointments that are free or newly available that you can fill to keep the practice running smoothly and profitability. Job Summary: The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. As the reception is where people will get their first impression of the veterinary practice, you need to make a good one! I love this job and feel honoured every day that clients choose Mclean Animal Hospital. As a Veterinary Receptionist, I get to greet both people and pets all day, which I love. Moreover, they need to be tech-savvy and possess strong organizational skills.