Virgin media problems

Check if Virgin Media is down in your area, virgin media problems, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area. If you have a problem with your Virgin Virgin media problems broadband, TV or home phone service you can run a check online on our service status page.

Simply test your broadband service, and if we find an issue we can help with a fix online. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. There are a few reasons why your connection might be having problems. The best thing to do is to run a test on your broadband connection. Otherwise, read on to find out more. Having internet problems could be down to a local issue in your area.

Virgin media problems

Here are some of the most common, and some things to look out for. Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight. A loose connection could result in poor TV reception. If the picture quality is still poor, the problem could be with your TV. Take a look at your broadband speed with our broadband speed checker. There are also ways to fix slow internets issues If the issue is with your WiFi, you can always connect your TV to the internet using an ethernet cable. This will give you a connection that is generally faster and more stable. First, turn your TV box off at the wall. Make sure your TV is in standby mode. Check all cables are tightly connected between the back of the box and your TV.

Check my Virgin Media Service Status. Reasons for internet connection problems.

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Virgin Media customers are threatening to quit for alternative internet providers after the telecoms provider apologised for outages which plunged thousands offline on Tuesday morning. Customers complained not only about the break in their internet connections but about frustration with the customer service they had received, too. However, the issue did not last for long enough for customers to be issued with automatic compensation. However, this only kicks in after customers have experienced two days of disruption. The telecoms provider said at around A small surge in the number of outages reported at 6am dropped off again before midday. Issue reports have near-flatlined since. On that note, we will be pausing our live updates. Virgin Media has stopped working for thousands of users around the UK, leaving customers without access to internet services. Virgin Media users complained on social media that their WiFi and broadband were not working, while internet outage monitor DownDetector showed thousands of reports.

Virgin media problems

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area.

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Cable connection problems Make sure all the connections linking your TV to the TV box and the wall socket are finger tight. Help Broadband WiFi not working. To be as safe as possible, make sure your equipment is off before you do this. First, it guides you around your home, room by room, to check WiFi performance in each one. Otherwise, read on to find out more. Go to our WiFi Hub lights help page. Billing Change my package My current package Email Home move. Retuning your TV can help find them. Broadband issues in your area Having internet problems could be down to a local issue in your area. Interference from electrical devices in your home Some electrical devices, such as fairy lights or cordless phones, can interfere with WiFi signals. Has this helped? A loose connection could be giving you an unreliable signal and not all your channels may appear. You can also check whether there are any known issues with the channel by logging into My Virgin Media , or using the My Virgin Media app.

Follow all our live coverage of business, economics and financial markets. Downdetector, which tracks outages, said more than 25, people had reported problems with their services , with the glitch first noticed by some customers shortly after 1am BST.

Retune your TV Channels can move around and get lost on your planner. Understand what the lights mean on the WiFi Hub. Interference from electrical devices in your home Some electrical devices, such as fairy lights or cordless phones, can interfere with WiFi signals. This will give you a connection that is generally faster and more stable. Head to our Hub lights page below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your broadband connection to check for any issues. Back to top. No issues in your area? There are no Virgin Media network issues affecting services in your area. Make sure your TV is in standby mode. Head to our service status page, and search using your postcode and last name or sign in to your My Virgin Media mobile app and head to Service Status.