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Discover what our all-in-one IT solution can do for your business, www.fastsupport.com download. Try free. Does your version look different? Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before.

Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.

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We don"t recommend that customers do this www.fastsupport.com download they frequently join support sessions, as they will lose the benefit of faster join times. If the GoTo Opener application is already installed, then some or all of the following steps will be skipped.

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Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:. Additionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear. Learn more. Access to the Unattended Support feature is dependent upon your user group settings or individual user settings , which are configured by your administrator. Does your version look different?

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different? This method requires the customer to be physically present at the computer during the setup process.

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The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows:. Article last updated: 27 September, Discover what our all-in-one IT solution can do for your business. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. Download and run the app You can download the GoToAssist Customer Attended application as follows: Note: This application does not require administrative rights to use. Ability to set parameters for pre-deployment - Administrators who distribute the GoToAssist Customer Attended Standalone application to their end-users can set parameters from the command line i. When a customer has limited permissions, the session will run as an application rather than a service. For detailed installation instructions, please see below. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. This application is a download only i.

Discover what our all-in-one IT solution can do for your business. Try free.

Does your version look different? View Service Status. For detailed installation instructions, please see below. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. Comparison between the GoToAssist Customer Attended Standalone and Desktop applications While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear. Administrators, agents, and customers alike can benefit in the following ways:. Additionally, you can view the System requirements for agents. Download the GoToAssist Expert Desktop Application Note: Agents will be prompted to log in with their account credentials once the application has installed. Faster time to session - Agents and customers experience a significant improvement to the speed at which it takes to connect to a support session, increasing overall productivity. If prompted by User Account Control, click Yes.