Xbox refund

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward. Microsoft allows for the return of digital game products, as long as the refund request xbox refund made within 14 days of the purchase date.

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days.

Xbox refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month. Available for the last subscription charge. For more info, go to:. Countries with prorated refunds for Microsoft subscriptions. Things often go a lot faster when we know you. Sign In.

However, Microsoft should also send you an email to answer your refund request. This isn't clear initially, as there is no refund option on the Xbox xbox refund itself.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return.

Xbox refund

Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you'll probably be looking to refund the game if you hit this wall, but unless you know what to do, it's not as simple as you may expect. To start, there are some important terms and conditions worth noting. As stated on the Xbox Support page, most purchases are not eligible for a refund after 14 days. There's been a few exceptions to this rule, with titles such as Cyberpunk , but for the most part, you have a day window. Another important bit of information to know is that submitting a request does not guarantee a refund, so while this guide will point you in the right direction, Xbox has every right to refuse your refund. Along with game and media purchases, you can also request an Xbox subscription refund. Thankfully, you can sort it all out via Xbox Support. You may or may not know, but you can also purchase physical items via your Xbox - even a new console! As with anything though, sometimes electrical goods just don't work, or worse yet, arrive damaged.

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Check out additional eligibility details, guidelines, and resources below. In fact, there are only two:. The Xbox ecosystem thrives on clear community guidelines that everyone must follow. I see an unexpected Xbox subscription charge on my bank statement. Gift cards and Microsoft account balances. Yet, you can request one online. Refund eligibility. Navigating through your Xbox account and subscriptions is straightforward. Otherwise, the new price becomes effective on your next billing date. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. By pressing submit, your feedback will be used to improve Microsoft products and services. Accessibility center. If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms.

After all, no one should have to settle with buying a broken or unfinished gaming experience.

For detailed information about return and refund policies, see Microsoft Terms of Sale. However, Microsoft should also send you an email to answer your refund request. Help with an unexpected charge. This stops future charges and lets you enjoy the subscription benefits until the expiration date. To do so on console:. Microsoft Store. Gift cards and Microsoft account balances. Overview of Xbox Refund Policy. To learn more, select Investigate a charge on any card you own here:. If eligible, customers can usually print a prepaid shipping label for the return.