Xbox request refund

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Xbox request refund

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success. To refund a game on Xbox:. It is worth noting that Microsoft will deny refund requests if they conclude the system is being abused. Additionally, refunds do not apply to all games, including:. While this guide has covered everything there is to know about refunding a game on Xbox, users can get more information from the Digital Game Purchase Refund Terms section on the Xbox support page. Not all refund requests are accommodated since they are investigated case-by-case.

Payment options and updates. Help with an unexpected charge.

Home Home. Questions about a refund email? To check your purchases, see:. Request a refund for digital games. You made the purchase less than 24 hours ago.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online.

Xbox request refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office.

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Related topics. Yes No. Discover Community. To learn more about requesting a refund, go to:. Microsoft training. Xbox subscription cancellations and refunds. While this guide has covered everything there is to know about refunding a game on Xbox, users can get more information from the Digital Game Purchase Refund Terms section on the Xbox support page. Open Order history Select the relevant item and choose Request a refund. Your purchase was a pre-order. Gift cards and Microsoft account balances. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Sign in to your Microsoft account and go to your order history.

It's no secret that Epic Games is making huge amounts of money from in-game purchases in Fortnite, and it's also no secret that the purchases aren't exactly cheap. Nevertheless, there are times when you may "accidentally" buy something you didn't want, or just get a serious case of buyer's remorse. Epic now offers a refund system in Fortnite so you can get your V-Bucks back..

Otherwise, the new price becomes effective on your next billing date. I see an unexpected Xbox subscription charge on my bank statement. Ask the Microsoft Community. Microsoft Store Terms of Sale. Depending on the bank, it can take a few days to process the refund. Any more feedback for Microsoft? Did this resolve the issue? Was this information helpful? Xbox subscription cancellations and refunds. Authorize or troubleshoot a purchase. Send feedback to Microsoft so we can help. Related topics. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.