Xfinity ups return

Tuesday, November 21st, AM. Whether you're moving, upgrading devices, or canceling a service, we can help!

Tuesday, July 6th, PM. I recently moved to an area not serviced by Xfinity and brought my cable box to the local UPS Store for return. I had the shipping label with me that was provided by Xfinity. When I mentioned that the UPS Store was to package and ship the item at no cost to me, he looked perplexed. I was also annoyed that he kept referring to me as "boss.

Xfinity ups return

Monday, September 25th, PM. I need to return a modem and 2 cable boxes but the return label is not showing on my account when I click on the link. I live over an hour away from an Xfinity store or a UPS store. Online chat nor customer service has been able to assist me. Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with processing a return of your equipment. I know how important it is to get that equipment return process to avoid being charged for devices which are no longer in use. If you are having an issue locating the equipment online through your account, you do have other options for returning equipment as well. You can visit a local UPS store, and they will scan the equipment for you and process the return on their end. You can also schedule a pickup with UPS to have someone stop by and pick up the equipment from your address as well.

Sorry for the experience.

Monday, September 18th, PM. We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure:. Thank you for reaching out! Sorry to hear about all these hurdles to get the equipment back. We do have an agreement with the UPS Store to handle returns.

Need to know how to return Xfinity equipment? You have three options — the first two apply if you need UPS to handle your return. You can use the Xfinity website to arrange for shipping with UPS. If you choose this route, you can get UPS to pick up your package at your home or office or you can take your device to a UPS outlet yourself. The final option is to cut out the middle-man and take your equipment to an Xfinity store yourself. It has its advantages. Would you like more detailed help? The exception is Xfinity mobile devices — you get 14 days to return those. For example, you can return a faulty Xfinity camera or video doorbell and be eligible for a full refund — provided you do so within 30 days of purchase or delivery.

Xfinity ups return

Tuesday, November 21st, AM. Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity. If you don't see your device, simply follow the return options below. You just need your Xfinity ID and password.

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No worries, if you are too far from a physical UPS location you can still schedule a pickup for them to visit your home and pick up the equipment to process the return. I need to return equipment I need to return a modem and 2 cable boxes but the return label is not showing on my account when I click on the link. You have reached the Xfinity experts who can certainly assist you with processing a return of your equipment. We do have an agreement with the UPS Store to handle returns. Customer Service. There are several ways to return the Xfinity equipment and this guide will tell you how. You can package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home. I need help returning equipment after cancellation! Okay, let's see what we can do to get this return taken care of for you. If you have selected UPS prepaid shipping as an option to have it delivered to the Xfinity store, you can check that option.

To see these instructions in a different language, see: Chinese Portuguese Russian Tagalog Vietnamese Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label recommended Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online.

Welcome to the Xfinity Forums and thanks for creating your post. I'm so glad we were able to help you once you sent that Direct Message! After you return your equipment, it'll be immediately removed from your account. Click the direct message icon Click the "New message" pencil and paper icon In the 'To' line, type "Xfinity Support" there. Please, mark a reply as the Accepted Answer. Our team at the Xfinity Retail Store will provide you with a receipt confirming your return details. I need to return a modem and 2 cable boxes but the return label is not showing on my account when I click on the link. Thank you for reaching out! Was your question answered? Xfinity Community Forum. Sorry to hear about all these hurdles to get the equipment back. You might need to upgrade to high-tier plans or vice versa.