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Edit your gamertag or avatar, update your Xbox settings, find and add friends, and more. Set screen time, account.live.com, update content account.live.com, and stay on top of incoming friend requests. Experience the best in competitive and cooperative online gaming with Xbox Game Pass Ultimate or Core.

Home Home. You see the following error message when you're trying to sign in to Xbox:. This means that there's a problem with your Microsoft account. Solution 1: Check the Xbox status. Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications , and sign in to receive a message when the service is up and running again.

Account.live.com

This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours. Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on. You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office. Account recovery form. Collect as much information as you can about any Microsoft services you may have used with this account.

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These instructions are for personal Microsoft accounts. If you sign in with a work or school account, go to your Account portal. Sign in. Tip: If you don't have a Microsoft account, you can select " No account? Create one! Enter your email, phone number, or Skype sign-in that you use for other services Outlook, Excel, etc. Tip: You can use any of the email address aliases you may have on your account - they all have the same password. Tip: Select the Keep me signed in box if you want to go straight into your account next time not recommended for shared computers.

Account.live.com

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Sign in. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You may have to create a new password. Read tips on how to create a strong password. For help reinstating your account, select the link in the window that begins with aka. Follow the instructions provided. Once we receive your information, we'll review the request to unlock your account. After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email.

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Chat online or request a call if available. If you recently bought a new one, try to get the hardware ID from your old console. If you skipped this step when you first set up your account, you'll need to do this when prompted. You can use any active email account, even one belonging to a friend or relative. If you see any services with alerts, expand the service, scroll down to Notifications , and sign in to receive a message when the service is up and running again. Edit your gamertag or avatar, update your Xbox settings, find and add friends, and more. Important Update the incorrect security info—do not delete it. Microsoft account More Make sure you get the ID from a console you use a lot. We'll use the same working email to send you instructions for how to sign back into your account. Easy to follow. We'll use this account to send you information about your request. Check the Xbox status page. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your info.

Select Reset password below. Reset password.

Thank you for your feedback! Microsoft subscription benefits. Easy to follow. You'll be unable to make security changes to your account, change your password, or manage parental controls online. Microsoft training. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account. You see the following error message when you're trying to sign in to Xbox:. Edit your gamertag or avatar, update your Xbox settings, find and add friends, and more. Accessibility center. Clear instructions. Video of spider walking across grass. This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. Still need help? If you updated all of your security info, that update will take 30 days. Incorrect instructions.