How to register your otterbox case for warranty

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly.

Affiliate links on Android Authority may earn us a commission. Learn more. OtterBox of course is a well-known case brand, often one of the first to pump out accessories for a new device. Stick with us to find out if OtterBox has a lifetime warranty and how to ensure your device continues to be protected. Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The warranty does not cover any smartphones or devices not made by OtterBox. There are different warranty periods depending on the type of product you purchased.

How to register your otterbox case for warranty

Home Knowledge Base Accessories. When it comes to protecting your mobile devices, OtterBox cases are often the go-to choice for their durability and reliability. However, even the sturdiest cases can encounter issues. This is where understanding the OtterBox warranty becomes crucial. The warranty periods vary by product type but generally range from one year for the Private Collection and Limited Edition products to a lifetime for other products like smartphone and tablet cases. To file a warranty claim, visit the OtterBox website and navigate to their warranty claim section. The process typically involves providing proof of purchase and a detailed description of the issue. In some cases, photographic evidence of the defect might be required. Reddit and Verizon Community forums offer a glimpse into the actual experiences of OtterBox users with warranty claims. One Reddit user shared their experience of getting an OtterBox case replaced due to warping around the buttons. The process was smooth, with a small shipping fee, highlighting the effectiveness of the warranty. On the other hand, a Verizon Community forum member voiced difficulties in navigating the warranty claim process, specifically for a free replacement. The warranty period varies by product.

Dive into…. Apple Expand child menu Expand. What is the style of the case being replaced, I found on here that only certain products can be replaced through their self-service option.

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link.

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below. Please use our order look up tool to find your order. Visit our returns page to start a return. We will do our best to get you taken care of. If an order has already processed and shipped, we will be unable to cancel the order. For self-service, please use links at the top of this page or consult our Support Center. Have you tried our Product Instructions yet?

How to register your otterbox case for warranty

Otterbox truly stands behind its products. The first time was way back in The next time was in

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Featured smartphones. Fios accessories. Here are the warranty periods:. Do OtterBox MagSafe compatible cases and accessories interfere with magnet-sensitive medical devices? Next step? By submitting this form, you consent to receive emails from Leah Ingram. Want to Save This Article? But with the following caveats. Bought a an outer box couple months The rubber is falling apart. Please note, it may take 1 — 2 days after shipment, and in some cases longer, for the tracking information to update. However, now you just have to file a warranty incident on the Otterbox website to submit a claim. Cell Phone Guides Expand child menu Expand. If I purchased my product from a retailer, can I get a warranty replacement? Please understand that we will not be able to modify your order and will need to cancel the existing order and re-place a new order.

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Labels 1. An Accepted Solution is available for this post. We may occasionally ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement product. Top Device Brands. So, I chose the Alpha Glass. What can I do about it? Please keep in mind; these time frames include our processing period. Products that require modification to operate in a different country than they were designed for. The website will take you through a five-step process to determine where you purchased the product, what the product is, and a description of issues. In fact, it was the same for getting the Otterbox screen protector replaced, too.