Logmein technician console

With the new update to version 7.

As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console OS: Windows from version 7. Rescue Tech Console 7. Please visit FAQ for details. You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Logmein technician console

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site. Go to Solution. View solution in original post. I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. Apologies for the delay, and you may use RescueAssist web in the meantime. Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases? That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago. Community Help. Release Notes.

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Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method.

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7. Use of this new TC is optional during the initial release.

Logmein technician console

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your LogMeIn Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website. You can tell LogMeIn Rescue to remember your user name and password when you log in to the desktop app. We are currently experiencing an unplanned outage for this product.

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About Us. Give it a Kudo! I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. Did you mean:. So the main problem is the delay. I have yet to find any solutions and haven't found any other posts with this exact problem. Search instead for. With the customer's permission, this small. The desktop app offers the same set of features as the browser-based version. Rescue Tech Console 7. Exactly the same issue here.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions.

Thanks in advance. You may also deploy the 7. Went smoothly. Technician Console. Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. It's awkward waiting for permission to share the client's desktop until it times out and then resubmitting before getting in. Long story short, they told me this is a known issue and it's affecting some users but not all. I have the most recent version downloaded from your site. I have tried uninstalling and reinstalling as well, have tried both the 7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.