Roger outages

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Thank you for the report! If you have any tips or frustrations you wish to share, please leave roger outages message in the comments section!

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. This followed another major national outage a year prior in April The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Multiple international web monitoring organizations observed the outage. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about outages. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again.

Roger outages

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Share them here. Useful comments include a description of the problem, city and postal code. Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information. For the love of god Rogers you HAVE to do better than 1 hr 58 min of non-stop hold just to get to the billing department. Hire some damn people! I can't take a day off work to fix your mistakes. It's gone beyond ridiculous. Rogers I have been trying to suspend my accounts for a week now, but there is never any wait time shorter than 3 hours!

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CBC News has learned Canada's telecommunications regulator has hired a private consulting firm to investigate the massive Rogers outage last summer that left more than 10 million customers without cellphone and internet access. The Canadian Radio-television and Telecommunications Commission CRTC confirmed in an email it hired engineering consultant Xona Partners in May to provide a report on the Rogers network and "help inform what further regulatory action is needed. Xona is being asked to look into what happened during the outage and whether measures Rogers has since taken can prevent another. The contract offering asks the investigator to do a "forensic level technical review" of Rogers networks, interview key employees and visit its operation centres in Toronto. In its initial response, the regulator did not answer CBC's questions about how much the investigation would cost. Critics say the CRTC should have acted sooner and done its own probe into the Rogers' outage, a service blackout that for some lasted days. We also don't know if the eventual report will be made public, or redacted, or mostly confidential, or partly confidential.

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. The Toronto-based company has offered no timeline for when service may be restored to all customers. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption.

Roger outages

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report!

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For the love of god Rogers you HAVE to do better than 1 hr 58 min of non-stop hold just to get to the billing department. Social Sharing. Council meetings were planned to review the full cost to the economy and the ability to use local ConnectTO in the city's infrastructure instead in the future. Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Useful comments include a description of the problem, city and postal code. CBC News. This followed another major national outage a year prior in April In the last three months, how would you rate Rogers? Check Current Status. Former industry minister Navdeep Bains gets Rogers job, sparking criticism Rogers CEO announces new protocols, investment in wake of major service outage. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Account Please arrange a call back, horrible wait times. Please hold onto your tickets as they will be valid for the new date". August 25, I'll also happily post this to any social media accounts I have.

Rogers said wireless voice and data services have started returning to its customers Monday evening after a lengthy outage the company's chief technological officer said was caused by a software issue.

The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. Council meetings were planned to review the full cost to the economy and the ability to use local ConnectTO in the city's infrastructure instead in the future. Archived from the original on July 14, Retrieved July 12, Now speaking to a really pleasant Rogers manager but not expecting resolution as matter has to adjudicated somewhere. Retrieved September 4, Useful comments include a description of the problem, city and postal code. Are you experiencing issues or an outage? Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again. July 9, Narcity Media. I can't take a day off work to fix your mistakes. The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Archived from the original on July 10, I always talk to a supervisor and never talk to their off shore sweatshop workers.