Sky q viewing card problems

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box. If you've recently inserted a new viewing card, you'll see this message.

Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly. Try refreshing your Viewing card. Home - Settings - System info. Highlight Viewing card number and then select Setup on the right hand side. Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. Just started working again, must be a ghost in the house! So sad Sky charge so much and you cant even call anyone for help. About Sky Community Offers.

Navigate to Setup. If you've recently inserted a new viewing card, you'll see this message. Report post.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control.

Sky q viewing card problems

Sign in to get your answer quicker. Over the last few months my Sky Q box intermitantly stops recognising the viewing card. In that time I have had the box replaced, the sky card replaced and for about a month no issues but come home this evening and once agin the viewing card is not being recognised. I have reset the box by switching the power off and then turning back on again and have removed the card, reinserted it but still having a problem. Hi there, Stubarru. Just look out for the colourful bubble to start the conversation. Thanks for getting back to me, the viewing card is now working but as this has happened a few times before I'd like to get it resolved.. L'll wait to be contacted.

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To understand this problem in more detail, keep reading our guide! Sign In. Please contact us for more help. If you are satisfied that it is in correctly Try refreshing your Viewing card. When I spoke to them on the phone they said "Oh, sorry Sir, it was sent to the NEW card number, and not the card number that was in my machine, the one that I had previously given them. The trauma runs deep. He has contributed to many Tech publications and websites. Abu I'm not suprised he told you he didn't care, I used to work there and didn't care either, didn't get paid enough to care, and didn't get trained enough to be able to resolve peoples issues anyway. Viewing card is in the right hand end of the box. An hour wasted on the phone to Sky. I used to work for sky - I would never buy any of there services, they systematically cripple there employees ability to help through excessive rules. To give a start to your troubleshooting, perform an Advanced Reboot that seems in place! I still love that SKY tagline Stop moaning and vote with your feet!!

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down.

I hated my time with Sky. Please Note: if your Sky viewing card needs pairing with your Sky box, do not following the instructions detailed within the video. Stop moaning and vote with your feet!! Wait another 24 hours. Re: Viewing card not working. About Sky Community Offers. They said the other cards probably hadn't turned up yet due to the postal strikes. Finally, Reset the Sky Viewing card. Sky TV and broadband complaints from customers. Home - Settings - System info. The trauma runs deep. Sign in to get your answer quicker. An hour wasted on the phone to Sky.