Virgin media cancel contract number

Dan Howdle May 26th,

This is ridiculous. If I go with another provider will they deal with the cancellation? A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're having trouble trying to cancel your account with us. If you're call is cutting off before speaking to an agent, when you call do not enter any details when prompted, after a short period of time you will be presented with the main menu and an agent will answer shortly after.

Virgin media cancel contract number

Away at present so tried to give my notice via chat option, won't let me. Have screenshots to show two different errors, reloading after asking me to sign in when I already was and system error asking me to refresh and when I do nothing changes. Go to Answer. See where this Helpful Answer was posted. Hi dancingchickens. We unfortunately cannot take 30 day disconnection notices and action these requests via the community forums. Alternatively, you can WhatsApp our support team on Please bear in mind the response will not be instant, but our team will get back to you. It's not my fault the chat service isn't responding, screenshots held, so please can Virgin help. As mentioned we cannot take 30 day disconnection notices via community forums unfortunately dancingchickens.

The agent who eventually came on told me that as far as she could see my services are cancelled and to ignore the emails mention of my of my "new package" really? Other providers sometimes call this a cancellation fee, or an early exit fee. Search instead for.

We have decide to take up the offer to cancel without penalty before 31st Oct as on the letter we received from virgin. Open reach will install on Oct 4th and we are keeping our landline number. My question is when should I cancel Virgin? I seemingly have to give one month notice so does my connection get cut off at the end of the month of notice or would they do it before? We are wary of cancelling until we see the new connection is working and intended to cancel on the day the new line is installed, complications with phone number transfer may arise but we can cope with that as we have mobiles,. Go to Answer.

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Virgin media cancel contract number

In this guide. Are you unhappy with your current Virgin Media broadband deal? Whether you want to switch provider or simply want to stop receiving a broadband service, you need to follow the steps below. Find better broadband deals. Virgin Media automatically places a day notice period from the time you tell it you wish to cancel and continues charging you the regular monthly price for its services during that time. These fees can be even larger if you have a bundle which includes a TV package or a Mobile package. Virgin Media has full details of its early disconnection charge for each broadband package it offers on its website. You can notify Virgin Media that you wish to leave by using the same contact methods as those who want to leave outside of their contract period. While in most instances you will have to fork out, there are some circumstances in which you can jump ship early without incurring a penalty; basically, if Virgin fails to hold up its end of the bargain.

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Showing results for. The Virgin Media kit is part of the service we provide, so we may ask you to return it including remote controls and power cables. From dealing with cancellation fees to finding a new deal, our guide will talk you through the details. See where this Helpful Answer was posted. In response to sarahasbury. Same if you just want to cancel Virgin TV. Thank you but as stated above the cancel option chat won't let me do it. This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected. This article is more than 2 months old. Networking and WiFi. Stream from Virgin Media. Cancelling your services means paying an 'early disconnection' fee of what remains on your contract including both services. Unfortunately, we're unable to process any cancellation request from here.

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Virgin said it accepted that it is the only large-scale provider to link price rises to RPI. Hi KirstyT1, A warm welcome and thanks for posting on our community forums. Luckily I have printed out all the conversations from both agents. Security matters. Virgin Phone Switchover. Chatter and natter. Manage Your Account. Dave I don't work for Virgin Media. Community FAQ Sign in. QuickStart, set up and connections. You can cancel and switch to another provider with very little fuss. Security matters. Kind regards, Brian. Please bear in mind the response will not be instant, but our team will get back to you. Check out the do's and don'ts, in our Community FAQs.